Apparently there was some network outage yesterday. Y'all probably noticed it. Of course, they blame it on the hardware vendor. Don't know who the vendor is blaming. Anyways, this was on the ISP's support forum:
Unfortunately we're seeing some latency and packet loss issues within our Provo Data Center. We do not have a lot of details at this point but will be updating this forum post as the situation develops.
Later that same evening ...
Just a quick update on the work we’ve done to restore our network. Our Networks Operation team uncovered a bug in firmware utilized in our vendor’s hardware that caused the network issues, which impacted some of our customers. We worked closely with the vendor to establish and implement a bug fix. That fix is now being executed and propagating across the network. During this rollout, you may find some performance inconsistencies, which will resolve fairly quickly. Our entire team remains engaged and committing to fully restoring services and performance for all impacted customers.
And if you reading this now, well, you know.